FAQS | ALL YOU NEED TO KNOW

Frequently asked questions

Do your tours follow COVID regulations?

Yes we do! We want to ensure that each of our clients has an incredible experience while implementing safety measures: LIMITED CAPACITY HEALTH QUESTIONNAIRE BEFORE BOOKING PHYSICAL DISTANCING HAND HYGIENE AND GLOVES MANDATORY BIKES SPRAYED BEFORE AND AFTER EACH TOUR



How fit do I need to be to book a tour?

Our experienced guides can cater for all levels of fitness and skill. We have a special section on our website to help you classify your fitness level before booking. If your unsure what tour to book for your level of fitness, check out our Skills and Fitness section below and let me know where you think you are and I can tailor a tour for you.

If you prefer to chat about which tour, feel free to call me on +61424710717.



Is Joe's MBT certified?

Yes! Indeed we are. We are proud to have our PMBI (Professional Mountain Bike Instructors) worldwide certification.
If you would like to learn how to mountain bike or learn some more mtb skills, just give me a call and i can arrange a 1 to 1 session ($99 for an hour) and go through step by step the fundamentals of riding, bike maintenance and general repairs.



Where do we need to meet?

That's easy, at Joe's MBT we come to collect you and take you to the tour route for the duration of your session. We make it extra easy and stress free by collecting all groups from the Manly Wharf Ferry Terminal



Can I bring my own bike?

New Norco Sight A3 2020 model bikes are included in the price, if however you want to to bring your own please get in touch with me.



What should I wear?

What to wear ; Comfortable clothing for riding (NO JEANS) Closed toe shoes Any additional protective clothing/accessories you may wish to bring, e.g. sunglasses, rain/wind jacket etc. Sure, you can wear anything you want when you’re riding your mountain bike - there are even riders who have made a name for themselves by wearing denim on the world cup downhill circuit - but being prepared with the proper kit will go a long way to keeping you safe, comfortable, and happy. Dressing for mountain biking will always depend on things like where you ride, weather, and temperature, however, there are a couple of guidelines below that will help you figure out what to wear mountain biking. Chamois, Liners & Underwear Shorts & Pants Jerseys & Tops Gloves Shoes & Socks



Where do we ride?

Great question! We have a dedicated website page to tell you more about our chosen routes. Bare in miind that the route is decided upon on the day of the tour based on weather conditions, track conditions, other riders skills levels in your group, other tours operating in the area. Common routes include: Manly Dam Red Hill Terry Hills



Can I hire a bike?

You sure can, We have the Norco Sight A3 for hire. Please contact for sizes and details.$99 per day!



If a tour is cancelled due to bad weather, will I get a refund?

Yes indeed, a 25% deposit secures your booking, but will be refunded if we are unable to ride due to extreme weather or heat.
• PayPal at www.paypal.com.au or credit card (AMEX not accepted) or bank transfer.
• Prices are per person in Australian dollars and do not include GST.
• Bookings must be made at least 24 hours prior to departure.
• Bookings less than 24 hours prior are on a request basis only & you will need to phone me to check availability.
• I will always try to ride (weather permitting) on your preferred date, however at times I may need to move you to a nearby date.



What is your payment and cancellation policy?

25% deposit is required on all bookings and refundable if we cant ride due to the wet weather or extreme heat.

• PayPal at www.paypal.com.au or credit card (AMEX not accepted) or bank transfer.
• Prices are per person in Australian dollars and do not include GST.
• Bookings must be made at least 24 hours prior to departure.
• Bookings less than 24 hours prior are on a request basis only & you will need to phone me to check availability.
• I will always try to ride (weather permitting) on your preferred date, however at times I may need to move you to a nearby date.